How can we help you?
General Questions
- Obtain an illicocash wallet (one account in USD and another in CDF)
- Send money to an illico account, a phone number or a RAWBANK account
- Send and receive money internationally
- Withdraw cash without a card from all RAWBANK ATMs
- Recharge your airtime
- Pay your bills
- Renew your TV subscription
- Pay a merchant
- Load your wallet from a bank account or card.
- Link your RAWBANK account, view your account balances and transact.
- Find the nearest RAWBANK ATM and branch
- Receive alerts from your accounts
This application is open to everyone. All you need is a phone number and a valid ID (passport, driver's license, voter card and any law enforcement agent card recognized by the Congolese state). You do not have to be a customer of the bank in order to benefit from illicocash. Simply download the app from PlayStore or AppStore, register and enjoy the functionalities of the application!
- Download illicocash from the PlayStore or App Store
- Click on “create an account” at the bottom of the login page
- Accept the terms and conditions
- Enter your phone number
- Enter the confirmation code sent to you by SMS
- Create a username and password
- Enter your personal information
- Create a security PIN
Your registration is now complete!
Simple
a default profile assigned to users before the authentication of their personal information (photo, ID, etc…).
Premium
a profile assigned to users after the authentication of personal information, granting them higher transaction limits and access to more functionalities.
There are four ways to load your account:
- Load illico via bank: Transfer funds from a RAWBANK account to your illico
- Load illico via card: Transfer funds from any Visa / Mastercard to your illico
- Deposit cash at any RAWBANK branch
- Deposit at any illico point
- Tap the "send money" icon
- Choose the account to be debited and enter the amount
- Choose the sending method (illico, Alias, send money and Rawbank)
- Enter the destination phone number or account number
- Verify the information entered and press "Continue"
- Enter your PIN then press "Confirm"
- The transaction is complete; the beneficiary will receive a notification with the details of the transaction
illico
Send money to anyone with illicocash for FREE! Enter their phone number or select it from your contacts.
Alias
Send money to an illicocash user using a pseudonym instead of a phone number.
How to create an alias?
Go on profile, click on manage my aliases then click on the (+) sign to add an alias.
Envoi cash
Send money to any phone number, the recipient will receive an SMS with a “withdrawal PIN” giving them the possibility to withdraw directly at a Rawbank ATM. The validity of the pin is 6 hours.
Where can I find the withdrawal code if the beneficiary did not receive it?
Click on the icon “approvals”, select envoi cash and find the transaction and withdrawal code.
Rawbank
Send money from your illico to a Rawbank account, just enter the beneficiary’s account number.
International transfer is only available if you already have a Premium profile.
- Click on the "International Transfer" icon
- Add and save the beneficiary details or select an existing beneficiary
- Enter the amount
- Select the reason for your transfer
- Click transfer money
- Verify the information entered and click validate;
- Enter your PIN and confirm the transaction
How does the beneficiary receive the money?
The beneficiary will receive his funds according to the type of transfer chosen: directly in a bank account, an e-wallet, or in cash with a MTCN (money transfer code number) received by SMS to the beneficiary's telephone number.
You can now receive funds from abroad on your Premium illicocash wallet, an SMS will be sent to you notifying you of the receipt of funds sent.
If you have a Simple illicocash wallet, you will need to upgrade your profile to Premium to take possession of your funds within 4 days.
- Click on the "Load illico" icon
- Select the option "Via Card"
- Enter your card number and expiry date
- Choose the amount you want to load into your wallet
- Enter your CVV
- Confirm the transaction
That's it! Your wallet should now be loaded with the desired amount.
- Click on the "Cash out" icon
- Choose the wallet to be debited and enter the amount, then press "Cash out”
- Check the information and press "Confirm"
- Enter your PIN
- Find your cashout code is on the confirmation page or in the notification center
How do I retrieve money from the ATM?
- Find a Rawbank ATM
- Choose "illicocash" then enter your phone number
- Enter your withdrawal PIN and click confirm
- Retrieve your money!
What is the validity of a cash out Pin?
The validity of a Cash out PIN is 30 minutes.
- Click on the "Ask money" icon
- Enter the amount you’d like to request
- Enter or choose the telephone number in your directory, click on “Continue”
- Verify the information, and then click "Confirm"
- Enter your PIN and validate the request
- Click on the "approvals”
- Select “ask money”
- Click on approve (or reject)
- Enter your PIN and confirm the transaction
- Tap on the "Top Up" icon
- Click on the operator's logo
- Enter the amount you’d like to purchase
- Choose between for me and other beneficiary, then click “Continue”;
- Verify the information entered and press "Confirm”;
- Enter your PIN
- The beneficiary will immediately be recharged.
- Click on the "Pay TV" icon
- Select the account to debit;
- Select the TV service provider by swiping left to right
- Enter either your subscriber number or that of a recipient
- Select a package , and click “ Continue”
- Verify the information entered and then click on “Confirm”
- Enter your PIN
- Select the “approval” icon on the home page
- Choose the type of transaction you would like to cancel
- Click cancel
- Enter your PIN and validate.
The app only requires Internet connection, there are no fees for its use except for the data charges by your telephone provider. You can use illicocash for free with Vodacom !
Account Questions
- On the login page click on "Forgot username or password".
- Click on “Forgot password”.
- Enter your phone number and press "Continue"
- Enter OTP sent by SMS.
- Select and answer the secret questions. Press "Continue".
- If you have forgotten your secret questions, click “forgot secret questions”
- Your secret questions will be sent to you by SMS
- If you can not remember your answers kindly contact our support number : 4488 ( Free of charge )
- Enter your PIN
- Create a new password. Re-enter the new password for the first time, then confirm it and press "save".
- On the login page, click on "Forgot username or password".
- Click on “Forgot username”.
- Enter your phone number and click “Continue”.
- Enter the OTP sent by SMS.
- Enter your PIN and press "Continue".
- Your username will be sent to your registered mobile number.
- From the home page click on profile.
- Click on "Reset my wallet PIN".
- Answer the secret questions. Press "Continue".
- If you have forgotten your secret questions, click “forgot secret questions”
- Your secret questions will be sent to you by SMS
- If you can not remember your answers kindly contact our support number : 4488 ( Free of charge )
- Create a new PIN. Enter the new PIN and confirm it before clicking on "save".
An account is blocked when the wrong password has been entered multiple times. To unblock your account, please contact the call center at 4488 or email illicocash-Reclamation@rawbank.cd
- Click on “accounts” at the bottom of the home page
- Click on link bank account
- Enter your client number (6-8 digits)
- Enter OTP sent by SMS
- Enter your PIN and validate.
Yes! You can use illicocash from anywhere in the world. Handle your finances in the DRC from anywhere as long as you have internet connection.
Transaction limits
USD
Transaction type | Min transaction | Max transaction | Limit per day | Limit per week | Limit per month |
Airtime | $0.10 | $100.00 | $100.00 | $100.00 | $100.00 |
Merchant Pay | $0.10 | $100.00 | $100.00 | $100.00 | $100.00 |
Cash out | $10.00 | $100.00 | $100.00 | $100.00 | $100.00 |
Envoi Cash | $10.00 | $100.00 | $100.00 | $100.00 | $100.00 |
Ask money | $1.00 | $100.00 | $100.00 | $100.00 | $100.00 |
illico to illico | $0.10 | $100.00 | $100.00 | $100.00 | $100.00 |
Wallet to bank | $0.10 | $100.00 | $100.00 | $100.00 | $100.00 |
Cashout via agent | $1.00 | $100.00 | $100.00 | $100.00 | $400.00 |
CDF
Transaction type | Min transaction | Max transaction | Limit per day | Limit per week | Limit per month |
Airtime | CDF 50 | CDF 210,000 | CDF 210,000 | CDF 210,000 | CDF 210,000 |
Merchant Pay | CDF 100 | CDF 210,000 | CDF 210,000 | CDF 210,000 | CDF 210,000 |
Cash out | CDF 1,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 |
Envoi Cash | CDF 1,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 |
Ask money | CDF 1,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 |
illico to illico | CDF 100 | CDF 200,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 |
Wallet to bank | CDF 100 | CDF 200,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 |
Cashout via agent | CDF 2,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 | CDF 200,000 |
USD
Transaction type | Min transaction | Max transaction | Limit per day | Limit per week | Limit per month |
Airtime | $0.10 | $200.00 | $1,000.00 | $5,000.00 | $5,000.00 |
Merchant Pay | $0.10 | $5,000.00 | $17,500.00 | $17,500.00 | $70,000.00 |
International Money Transfer | $10.00 | $5,000.00 | $5,000.00 | $20,000.00 | $20,000.00 |
Cash out | $10.00 | $2,000.00 | $4,000.00 | $7,000.00 | $14,000.00 |
Envoi Cash | $10.00 | $1,000.00 | $1,000.00 | $2,000.00 | $6,000.00 |
Ask money | $1.00 | $500.00 | $1,000.00 | $7,000.00 | $28,000.00 |
illico to illico | $0.10 | $2,500.00 | $17,500.00 | $17,500.00 | $70,000.00 |
Wallet to Bank | $0.10 | $2,500.00 | $17,500.00 | $17,500.00 | $70,000.00 |
Bank to Wallet | $0.10 | $2,500.00 | $17,500.00 | $17,500.00 | $70,000.00 |
Bank to Bank | $0.10 | $25,000.00 | n/a | n/a | n/a |
Load via card | $10.00 | $2,500.00 | $10,000.00 | $17,500.00 | $70,000.00 |
Cashout via agent | $1.00 | $2,000.00 | $3,000.00 | $5,000.00 | $15,000.00 |
CDF
Transaction type | Min transaction | Max transaction | Limit per day | Limit per week | Limit per month |
Airtime | CDF 50 | CDF 420,000 | CDF 2,100,000 | CDF 10,500,000 | CDF 10,500,000 |
Merchant Pay | CDF 100 | CDF 10,500,000 | CDF 36,750,000 | CDF 36,750,000 | CDF 147,000,000 |
International Money Transfer | N/A | N/A | N/A | N/A | N/A |
Cash out | CDF 1,000 | CDF 200,000 | CDF 6,000,000 | CDF 10,000,000 | CDF 30,000,000 |
Envoi Cash | CDF 1,000 | CDF 200,000 | CDF 2,000,000 | CDF 3,000,000 | CDF 12,000,000 |
Ask money | CDF 1,000 | CDF 1,050,000 | CDF 2,100,000 | CDF 14,700,000 | CDF 58,800,000 |
illico to illico | CDF 100 | CDF 5,250,000 | CDF 36,750,000 | CDF 36,750,000 | CDF 147,000,000 |
Wallet to Bank | CDF 100 | CDF 5,250,000 | CDF 36,750,000 | CDF 36,750,000 | CDF 147,000,000 |
Bank to Wallet | CDF 100 | CDF 5,250,000 | CDF 36,750,000 | CDF 36,750,000 | CDF 147,000,000 |
Bank to Bank | CDF 100 | CDF 10,500,000 | N/A | N/A | N/A |
Load via card | N/A | N/A | N/A | N/A | N/A |
Cashout via agent | CDF 2,000 | CDF 4,000,000 | CDF 6,000,000 | CDF 10,000,000 | CDF 30,000,000 |
Transaction fees
USD
Ranges | Fees | |
$0.10 - $2,500.00 | 0% |
CDF
Ranges | Fees | |
CDF 100 - CDF 5,250,000.00 | 0% |
USD
Ranges | Fees |
$10.00 - $20.00 | 5.50% |
$30.00 - $100.00 | 2.50% |
$110.00 - $500.00 | 1.50% |
$510.00 - $1,000.00 | 0.90% |
CDF
Ranges | Fees |
CDF 1,000.00 - CDF 200,000.00 | 0% |
USD
Ranges | Fees | |
$0.10 - $2,500.00 | 0% |
CDF
Ranges | Fees | |
CDF 100 - CDF 5,250,000.00 | 0% |
USD
Ranges | Fees | |
$0.10-$2,500.00 | 0% |
CDF
Ranges | Fees | |
CDF 100 - CDF 5,250,000.00 | 0% |
USD
Ranges | Fees | |
$0.10 - $2,500.00 | 0% |
CDF
Ranges | Fees | |
CDF 100 - CDF 5,250,000.00 | 0% |
USD
Ranges | Fees |
$1.00 - $80.00 | 2.0% |
$80.10 - $500.00 | 1.50% |
CDF
Ranges | Fees |
CDF 1,000.00 - CDF 168,000.00 | 2.0% |
CDF 168,100.00 - CDF 1,050,000.00 | 1.5% |
USD
Ranges | Fees | |
$1.00 - $2,000.00 | 0% |
CDF
Ranges | Fees | |
CDF 2,000.00 - CDF 200,000.00 | 0% |
ATM
USD
Ranges | Fees |
$10.00 - $20.00 | 5.50% |
$30.00 - $100.00 | 2.50% |
$110.00 - $500.00 | 1.50% |
$510.00 - $2,000.00 | 0.90% |
CDF
Ranges | Fees |
CDF 1,000.00 - CDF 200,000.00 | 0% |
Agent
USD
Ranges | Fees |
$1.00 - $10.00 | 17% |
$11.00 - $20.00 | 5.50% |
$21.00 - $100.00 | 2.50% |
$101.00 - $500.00 | 1.50% |
$501.00 - $1,000.00 | 0.90% |
$1,001.00 - $2,000.00 | 0.80% |
CDF
Ranges | Fees |
CDF 2,000.00 - CDF 4,000,000.00 | 0% |
USD
Ranges | Fees |
$10.00 - $100.00 | $8.00 |
$101.00 - $300.00 | $10.00 |
$301.00 - $500.00 | $15.00 |
$501.00 - $1000.00 | 4% |
$1,001.00 - $5,000.00 | 3% |
USD
Ranges | Fees | |
$0.10 - $5,000.00 | 0% |
CDF
Ranges | Fees | |
CDF 100.00 - CDF 10,500,000.00 | 0% |
USD
Ranges | Fees |
$10.00 - $2,000.00 | 1.4% |